Privacy Policy

1.1 Data You Provide Directly

• Account information (name, email address, role, organization)
• Billing details (organization name, contact person, tax identifiers if applicable)

1.2 Data Collected Automatically (from Log Inputs)

The LogzAI platform processes log data defined and controlled entirely by the Client. Clients decide:

• What data to log
• Whether logs contain personal information
• How long logs are retained (within the LogzAI retention rules)
• Where logs are stored (on the client's private storage or LogzAI cloud)

LogzAI does not control the content of logs, nor do we modify, enrich, or repurpose them beyond providing the platform's functionalities.

Logs may include (depending on client configuration):

• Application logs
• System logs
• Security or access logs
• Event streams or telemetry
• Metadata that may contain personal information (IP addresses, user IDs, email addresses, etc.)

Important: LogzAI does not use client logs for training, fine-tuning, or improving AI models, unless the Client opts in through a written agreement.

1.3 Platform Usage Data

We collect limited metadata about platform usage:

• Feature interactions
• Performance diagnostics
• Error reports
• Query volume statistics

This data is pseudonymised or aggregated wherever possible.

2.1 Providing the Platform

We process personal data as needed to:

• Authenticate users
• Deliver analytics, search, and AI-generated insights
• Troubleshoot issues
• Ensure platform security and reliability

This is done under contractual necessity, as required by GDPR.

2.2 Platform Improvement

We may analyze aggregated, anonymised usage data to:

• Improve performance
• Enhance user experience
• Optimize system behavior

At no time do we access or use the contents of client logs for model improvement unless explicitly agreed.

2.3 No External AI Model Use

All LogzAI AI models run entirely on LogzAI-controlled servers located in the EU. We do not transmit log contents to external AI providers (e.g., OpenAI, Anthropic, cloud AI APIs).

4.1 Client-Managed Storage (Optional)

Clients may configure LogzAI to store all logs in their own private or cloud S3-compatible buckets. LogzAI does not have access to such storage unless explicitly granted.

4.2 LogzAI-Managed EU Storage

If clients opt to use LogzAI's infrastructure:

• All servers are located exclusively within the European Union
• No data is transferred outside the EU
• All storage systems are encrypted and access-controlled

Contractual Necessity

• User account creation
• Access to the platform
• Log ingestion and analysis
• Technical support

Legitimate Interest

• Ensuring platform security
• Preventing fraud or abuse
• Understanding platform performance

Consent

Used only for optional features such as newsletters or marketing.

6.1 Client Logs

Clients control the retention period for their logs, subject to the maximum retention limits included in their commercial plan. LogzAI enforces these maximum limits to ensure service performance and compliance, but does not modify Client-configured retention settings except to apply these predefined contractual caps.

6.2 Account Data

Kept for the duration of the contract + 12 months unless deleted sooner.

6.3 Usage Metadata

Aggregated or anonymised after operational use.